Using the “Call Me Now” Feature for Account Health Issues: January 2022

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On January 14 Amazon announced that in 2022, all Sellers with professional Selling Accounts will benefit from the Call Me Now support Feature.

The Call Me Now feature button can be found on the Account Health dashboard at  the top right corner.

Account Health

Here, you can access specialized Account Health support any day of the week. Whether you just have a quick question, want advice with a Plan of Action, or you’re unsure why your metrics have gone below the threshold, the Call Me Now feature can help with almost any account health-related issue.

call-me-now-button

By the end of the year, 100% of professional selling accounts will have this feature. To check if you have the Call me Now Feature, navigate to Performance > Account Health. If you don’t see the button, it’s a good idea to contact your Account Manager or open a ticket with Seller Support and ask when you can expect to get it.

When you click Call Me Now, you will have to complete a security challenge to verify you’re human. Then, choose your country, type in your phone number, and provide a short description of the issue you are calling about. In general, within seconds, you will receive a call and be connected to an Agent.

contact-us

This feature helps simplify the process of monitoring your account health by answering your questions and providing instructions directly from Amazon. Only relying on reading through the Help pages can sometimes leave you with more questions than you had at the start. Speaking with a specialized rep can help improve your understanding of Amazon policies and issues you are seeing in your account.

Call Me Now Button

We recommend taking some time to check if your account has the Call Me Now button, and if so, start using it to help you figure out and resolve any outstanding policy violations or other Account Health-related issues.

With the constant updates in online marketplaces, it’s important to stay up-to-date with the latest changes. If you are a client looking for additional information, contact your strategist or if you are interested in learning more about how Retail Bloom can assist your brand efforts in online marketplaces, schedule a consultation with our team. 


For more updates on marketplaces, visit our full Marketplace Updates content gallery.

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About The Author

Julia Asburry is the Senior Support Analyst at Retail Bloom. She specializes in Online Marketplace Research, trouble-shooting Account Health-related issues for our Wholesale Accounts, and performs general Account Maintenance. Because she started her journey at Retail Bloom as a Warehouse Associate/Customer Service Liaison, she has a unique perspective on how to tackle different Marketplace issues. Follow her on LinkedIn.

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