Amazon announced their Customer Service by Amazon (CSBA) program on November 16, 2021.
Customer Service By Amazon
On November 16 Amazon announced CSBA Rewards – which offers Customer Service by Amazon for free or at discounted rates. More details regarding cost and eligibility can be found on the fees page.
As of now, the CSBA program is available on an invitation-only basis. If you are eligible, an email will be sent to your main email of your Seller Central account.
This program may be a good fit for Brands and Sellers who do not have a dedicated Customer Service team handling their inquiries, returns, and other Customer Service duties already - especially when it’s being offered at Free or Discounted rates.
With the constant updates in online marketplaces, it’s important to stay up-to-date with the latest changes. If you are a client looking for additional information, contact your strategist or if you are interested in learning more about how Retail Bloom can assist your brand efforts in online marketplaces, schedule a consultation with our team.
For more updates on marketplaces, visit our full Marketplace Updates content gallery.
About The Author
Julia Asburry is the Senior Support Analyst at Retail Bloom. She specializes in Online Marketplace Research, trouble-shooting Account Health-related issues for our Wholesale Accounts, and performs general Account Maintenance. Because she started her journey at Retail Bloom as a Warehouse Associate/Customer Service Liaison, she has a unique perspective on how to tackle different Marketplace issues. Follow her on LinkedIn.
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